Privacy Policy

Last updated: 26 August 2025

Mearns Detailers (“we”, “us”, “our”) respects your privacy. This policy explains what personal data we collect, how we use it, and your rights under UK GDPR.

1) Data We Collect

  • Contact details you provide: name, email, phone number, vehicle details, preferred date/time, and messages.
  • Communications via phone, email, and WhatsApp.
  • Basic website usage data (e.g., anonymised analytics/cookies if enabled).

2) How We Use Your Data

  • To respond to enquiries and provide quotations.
  • To schedule, deliver, and manage appointments.
  • To improve our services and website experience.
  • To send essential service messages (e.g., booking confirmations/updates).

3) Legal Bases

We process personal data based on: contract (to provide services), legitimate interests (running our business and improving services), and consent where required (e.g., certain marketing). You can withdraw consent at any time.

4) Retention

We keep data only as long as necessary for the purposes above, and to meet legal/accounting requirements. We then securely delete or anonymise it.

5) Sharing

We don’t sell your data. We may share limited data with service providers (e.g., email, hosting, payment, communications tools) strictly to operate our business. They must keep it secure and only process it on our instructions.

6) International Transfers

If we use tools that store data outside the UK, we ensure appropriate safeguards (e.g., standard contractual clauses) are in place.

7) Your Rights

  • Access, rectify, or erase your personal data.
  • Restrict or object to processing, and data portability in certain cases.

8) Cookies

If cookies/analytics are used, they help us understand site usage and improve performance. You can control cookies in your browser settings. (If you add a cookie banner or specific tool later, update this section accordingly.)

9) Contact

For privacy queries or to exercise your rights, contact us:

See also our Terms & Conditions.