Terms & Conditions

Last updated: 26 August 2025

Welcome to Mearns Detailers. By booking our services, you agree to the following terms. These terms are designed to keep everything clear and fair for both parties.

1) Bookings & Access

• Appointments are confirmed once we have agreed a date/time via phone, WhatsApp, or email.
• Customer must provide safe access to the vehicle and adequate space for us to work.
• Please remove personal items from the vehicle before we arrive.

2) Cancellations & Rescheduling

• We kindly ask for at least 24 hours’ notice to cancel or reschedule.
• Late cancellations or missed appointments may be subject to a fee.
• We reserve the right to reschedule due to severe weather or safety concerns.

3) Condition of Vehicle

• Heavily soiled vehicles (pet hair, mould, sand, excessive tar) may require additional time and charges.
• We will always seek your approval before carrying out work that alters the quoted price.

4) Liability & Limits

• We carry out services with reasonable skill and care. We are not liable for pre-existing defects or damage.
• Any claim must be reported within 24 hours of service with photos where possible.

5) Payments

• Payment is due on completion unless otherwise agreed in writing.
• We accept cash and common electronic payment methods.

6) Photos & Marketing

• We may take before/after photos for records and marketing. Let us know in advance if you’d prefer we didn’t.

7) Warranties

• Sealant/coating durability depends on maintenance, usage and storage. We’ll provide aftercare guidance.